Frequently asked questions
Quick answers about the trial, channels, pricing and your data.
Getting started
You get 14 days to try everything with your own hotel. No credit card is needed. When the trial ends, choose a plan in Settings to keep going.
Add your rooms, rates and policies, connect your booking sites and import your upcoming bookings. You can do all of it in the free trial and see your own calendar before you pay.
Yes. Upload a CSV export of your upcoming bookings from your old system. Bookeva shows every row for you to check before anything is saved, so nothing arrives by surprise.
You do not need one. Bookeva works in your phone's browser, so your team can check arrivals and mark rooms clean from a phone.
English. The whole product and this website are in English.
Channels
Every channel: Booking.com, Expedia, Agoda, Airbnb and 60+ more sites such as Vrbo, Trip.com and Hostelworld. Our Booking.com connection is fully certified. You connect each one from the Channels screen.
When a room sells on one site, Bookeva closes it on the others. If a site still sells it before the update lands, you get an alert and a guided plan to move the guest, so you fix it before the guest arrives.
The Channels screen shows which connection needs attention and why, so you can fix it before it costs you a booking.
Pricing and payments
No. Bookeva takes no commission on any booking. Stripe's card fees apply to card payments, and booking sites still charge their own commission.
Card payments go straight to your own Stripe account. Bookeva never holds your money and never stores card numbers.
Yes. Issue invoices and credit notes as PDF from the stay, with VAT on every line.
Control and data
No. You set every price and stay rule. Bookeva does not change a price, close a night or move a booking unless you do it.
In the EU, in Paris. The Privacy Policy lists which partners process data.
Your hotel does. Bookeva uses it only to run the service for you, and never sells it.
Still have a question?
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