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HomeFeaturesMessages
Messages

Guest emails that send themselves.

Turn on ready-made emails, edit the wording and choose when each one goes out. Replies and conversations stay in one inbox, next to the booking.

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Messages
  • One inbox
  • Ready-made emails
  • Sent at the right time
  • Test before you turn on
  • No double emails
  • Codes stay off email

What you get

One inbox

Conversations with your guests by email, next to the booking.

Ready-made emails

Ready-made emails for booking confirmation, before arrival, payment reminder, arrival day, door code ready and review request. You can edit each one.

Sent at the right time

Choose the day offset and send time for each email, and set quiet hours.

Test before you turn on

Send yourself a test email to see exactly what the guest receives.

No double emails

Bookings from the travel sites are skipped, because the site sends its own emails.

Codes stay off email

The door code is never written in an email. The guest sees it on their stay page.

The Bookeva inbox with a list of guest conversations, one open chat and the booking details beside it

Conversations next to the booking

  • The booking is always in viewDates, room, balance and door code status sit beside every conversation.
  • One inboxEvery guest conversation is in one list, not scattered across inboxes.
  • Faster repliesReply with your own words or a ready-made template.

How it works

  1. 1

    Edit your emails

    Start from the ready-made emails and change the wording.

  2. 2

    Choose when they go out

    Pick the day and time each one goes out, for example two days before arrival.

  3. 3

    Reply from one place

    Reply to guests from the inbox, next to their booking.

Good to know

See all questions
You write them, or turn on a ready-made email that you can edit first. You send every message yourself.
Each email is off until you turn it on. You choose the days before or after the stay and the time it is sent, and you can set quiet hours.
Yes. Dates, room, balance and door code status sit beside each conversation, and you can open the stay from there.
Yes. Send yourself a test email to see exactly what the guest receives, then turn it on.
Booking confirmation, before arrival, payment reminder, arrival day, door code ready and review request. You edit each one.
No. Bookings from travel sites are skipped, because the site sends its own emails.

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Bookeva

The hotel PMS and channel manager for vacation units, independent hotels, hostels and aparthotels.

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