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HomeGuidesSet up automatic guest emails
Guests and messages

Set up automatic guest emails

Ready-made emails cover confirmation, before arrival, payment reminder, arrival day, door code ready and review request.

  1. 1

    Edit an email

    Open Message templates and pick an email. Change the wording so it sounds like your hotel.

  2. 2

    Choose when it goes out

    Choose the day before or after the stay and the time it is sent. Set quiet hours so nothing arrives at night.

  3. 3

    Send a test

    Send yourself a test email to see exactly what the guest receives.

  4. 4

    Turn it on

    Turn the email on. Replies come back to the inbox, next to the booking.

Good to know

  • Bookings from travel sites are skipped, because the site sends its own emails.
  • Every email is off until you turn it on.
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Bookeva

The hotel PMS and channel manager for vacation units, independent hotels, hostels and aparthotels.

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